Coacta support

Coacta app by Coacta Corp

Something not working, or not sure how something is meant to work? Here is how to reach us. Coacta is a small team, so you are writing to the people who build it.

Email us

For anything at all, email support@coacta.com. It helps if you tell us your device, whether you are on iOS or Android, and what you were doing when it went wrong.

Some requests go faster if you send them straight to the right place:

• Privacy, data exports, and account deletion — privacy@coacta.com
• Safety concerns and reports about another member — safety@coacta.com
• Everything else, including billing — support@coacta.com

Send feedback from inside the app

1. Open Coacta and sign in.
2. Go to the Profile tab and open the ⋯ menu.
3. Tap Send feedback and write your message.

This reaches us with your account attached, which usually means we can work out what happened without a back-and-forth.

Common questions

• Delete my account — see how to delete your account. It can be done in the app, and it is permanent.
• Cancel Coacta Premium — subscriptions are billed by the app stores, so cancel through App Store subscriptions or Google Play subscriptions. Deleting your account does not cancel a subscription.
• Report someone or something — use the report option on the profile, activity, or message, or email safety@coacta.com. Our Community Guidelines explain what is not allowed.
• Remove an intimate image of you — if someone shared a nude or sexual image of you without your consent, see how to ask us to remove it. We act within 48 hours of a valid request.
• Child safety — read our Child Safety Standards.
• Meeting up safely — read the Safety Guidelines. Coacta helps people coordinate activities; it does not supervise them.
• What data Coacta holds — the Privacy Policy covers what is collected, why, and how long it is kept.